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Push for UK financial ombudsman to better align with FCA prompts cheer and fear

By Phoebe Seers ( July 16, 2025, 13:30 GMT | Comment) -- A promised overhaul of how the UK financial ombudsman decides disputes between consumers and regulated firms has won a welcome but also caused alarm. The government has promised to legislate to require the Financial Ombudsman Service to more closely align decision making with the FCA rulebook and in some cases seek the regulator’s interpretation of its rules. The financial sector has broadly supported the moves, but one consumer rights group worries about just outcomes.A promised overhaul of how the UK financial ombudsman decides disputes between consumers and regulated firms appears to have won a welcome but also provoked some alarm....

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