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Top banks’ AI use cases double as retail deployment rises, survey shows

( August 7, 2025, 10:20 GMT | Official Statement) -- MLex Summary: Banks are using AI in more parts of their business and are seeing benefits beyond efficiency savings, according to a study by Evident Insights, a UK consultancy that tracks AI adoption in financial services. The number of ways the world’s largest 50 banks use AI has more than doubled in the first half of 2025 compared to the second half of 2024, fueled by the growth in deployments of generative AI which now make up more than half of all AI uses. They are seeing benefits in cross-selling and improved sales conversions, the survey found. The vast majority of generative AI use cases are internal, and more than half of external uses are in retail banking.Report attached:...

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