This is the new MLex platform. Existing customers should continue to use the existing MLex platform until migrated.
For any queries, please contact Customer Services or your Account Manager. Dismiss

Is the FCA's cautious approach to insurance hurting UK consumers?

By Sofia Gerace ( July 25, 2025, 14:01 GMT | Comment) -- The UK’s financial watchdog said this week that the insurance industry has misled customers with confusing policy wording, charged excessive costs, and often provided poor treatment to those making claims. Nevertheless, the Financial Conduct Authority decided not to take any further action beyond reaching out to firms privately. Consumer groups are disappointed by the regulator’s response, but financial services experts say it could be trying to avoid hindering growth.The UK’s financial watchdog said this week that the insurance industry has misled customers with confusing policy wording, charged excessive costs for paying in instalments, and often provided poor treatment to people making claims....

Prepare for tomorrow’s regulatory change, today

MLex identifies risk to business wherever it emerges, with specialist reporters across the globe providing exclusive news and deep-dive analysis on the proposals, probes, enforcement actions and rulings that matter to your organization and clients, now and in the longer term.


Know what others in the room don’t, with features including:

  • Daily newsletters for Antitrust, M&A, Trade, Data Privacy & Security, Technology, AI and more
  • Custom alerts on specific filters including geographies, industries, topics and companies to suit your practice needs
  • Predictive analysis from expert journalists across North America, the UK and Europe, Latin America and Asia-Pacific
  • Curated case files bringing together news, analysis and source documents in a single timeline

Experience MLex today with a 14-day free trial.

Start Free Trial

Already a subscriber? Click here to login

Related Sections