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​Bereaved-customer support guidance issued by UK FCA

( April 11, 2025, 21:31 GMT | Official Statement) -- MLex Summary: The UK financial sector has received guidance from the Financial Conduct Authority on how to support bereaved customers. The watchdog also got in touch with individual firms involved in the review to provide them with specific feedback on how to improve their practices. The review is part of a wider FCA work on supporting the vulnerable. "When banks and building societies get it right for their customers they can make a real difference at a difficult time," said Emad Aladhal, the FCA's director of retail banking.Statement follows....

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