This is the new MLex platform. Existing customers should continue to use the existing MLex platform until migrated.
For any queries, please contact Customer Services or your Account Manager. Dismiss

Vulnerable customers need closer attention, UK financial services firms told

( March 7, 2025, 00:01 GMT | Official Statement) -- MLex Summary: Most UK financial services firms are not effectively monitoring and acting on outcomes for vulnerable customers, a multi-firm review has found. The Financial Conduct Authority gathered data from 725 firms on supporting vulnerable customers under existing guidance and the Consumer Duty. Publishing today examples of good and bad practices identified, it also said some firms were failing to support staff in identifying vulnerable customers, were not providing accessible channels, and lacked training for vulnerability for product and design staff. Statement below, documents attached. ...

Prepare for tomorrow’s regulatory change, today

MLex identifies risk to business wherever it emerges, with specialist reporters across the globe providing exclusive news and deep-dive analysis on the proposals, probes, enforcement actions and rulings that matter to your organization and clients, now and in the longer term.


Know what others in the room don’t, with features including:

  • Daily newsletters for Antitrust, M&A, Trade, Data Privacy & Security, Technology, AI and more
  • Custom alerts on specific filters including geographies, industries, topics and companies to suit your practice needs
  • Predictive analysis from expert journalists across North America, the UK and Europe, Latin America and Asia-Pacific
  • Curated case files bringing together news, analysis and source documents in a single timeline

Experience MLex today with a 14-day free trial.

Start Free Trial

Already a subscriber? Click here to login

Documents

Related Sections