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Financial Ombudsman Chair denies chief executive quit over fees plan

By Phoebe Seers and Sofia Gerace ( February 11, 2025, 11:55 GMT | Insight) -- The chair of the UK’s Financial Ombudsman denied today that the organization’s chief executive Abby Thomas quit last week over a plan to introduce a charge for claims management companies that refer cases to it. Despite repeated requests from members of the cross-party Treasury Committee, Financial Ombudsman Service Chair Zahida Parveen Manzoor refused to be drawn into a discussion on the circumstances surrounding Thomas’s unexpected departure.The Chair of the UK’s Financial Ombudsman denied today that the organization’s Chief Executive and Chief Ombudsman Abby Thomas quit last week over a plan to introduce a charge for claims management companies that refer cases to it....

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