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Citizens Bank agrees to $9 million settlement with US CFPB over credit card servicing

( May 23, 2023, 17:03 GMT | Official Statement) -- MLex Summary: Citizens Bank agreed to pay $9 million to settle US Consumer Financial Protection Bureau claims that it violated consumer financial protection laws and rules that protect individuals when they dispute credit card transactions. The CFPB alleged that Citizens failed to properly manage and respond to customers’ credit card disputes and fraud claims.Statement and documents follow below:...

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