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Insurers must learn lessons from poor business-interruption claims handling, UK regulator says

By Fiona Maxwell ( October 4, 2022, 10:25 GMT | Insight) -- Insurers in the UK showed examples of poor practice in their handling of claims relating to the Covid-19 business interruption case, the Financial Conduct Authority said today. The FCA called on insurers to learn lessons from the identified shortcomings as more consumers are set to face economic difficulties as a result of higher inflation and interest rates in the UK.Insurers’ handling of claims relating to Covid-19 business interruption policies has prompted concerns from the UK Financial Conduct Authority, which called on the industry to learn lessons on how they treat customers....

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