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Initial findings show no systemic problems in claims handling, FCA says

( April 9, 2014, 09:29 GMT | Official Statement) -- MLex Summary: The UK Financial Conduct Authority found no evidence that valid household and travel insurance claims no evidence were being systemically denied or that companies were trying to squeeze settlement costs. From an initial review, the FCA said that some issues need to be addressed, like the recording of in-bound calls and the clarity of policy documents.The text of the statement follows....

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