New AI rules for telecoms aren’t needed for now, UK regulator says
( September 25, 2026, 10:21 GMT | Official Statement) -- MLex Summary: New guidance for AI in UK telecoms is unnecessary for now, media regulator Ofcom said on Friday, citing limited evidence of systemic consumer harm. "We do not think that we need to intervene at this time with new rules," the watchdog said in its report about the impact of AI on telecom users. Ofcom stressed that providers remain responsible for third-party AI tools they deploy, and that customers should be warned when they are interacting with generative AI. The watchdog also warned that AI should not act as a “gatekeeper” preventing customers from accessing support channels.Statement follows. Reports attached....
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