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Virgin Media fined £23.8M for disconnecting vulnerable customers

( December 1, 2025, 11:17 GMT | Official Statement) -- MLex Summary: Virgin Media has been issued a £23.8 million fine for disconnecting customers with telecare devices when it migrated them from analogue to digital landlines. The regulator Ofcom issued the fine under the Communications Act 2003 after finding the company failed to comply with its own policies on the fair treatment of vulnerable customers, which the regulator considered serious breaches of its own rules. The fine was reduced by 30 percent after Virgin Media’s admission of liability and completing Ofcom’s settlement process. Statement follows:...

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