( August 21, 2026, 07:18 GMT | Official Statement) -- MLex Summary: A proposal by Salesforce to acquire Intercom through a wholly owned subsidiary has received Australian antitrust regulator’s approval. In a determination published late on Friday, the Australian Competition & Consumer Commission said that Salesforce and Intercom are not close competitors given differences in their customer bases. The regulator said that Salesforce’s core offerings are customer relationship-management solutions. It added that Intercom, recently rebranded as Fin, is a global provider of customer-service software, with core products including Intercom Helpdesk, a customer-service management solution used by human customer support agents, and Fin, an agentic AI product for customer service that typically works on top of Intercom’s Helpdesk or another provider’s helpdesk solution.Determination is attached....
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