( June 22, 2026, 22:31 GMT | Official Statement) -- MLex Summary: Google moved to dismiss a third amended US complaint accusing it of re-recording, accessing, reading and learning the contents of conversations between Californians and customer service representatives through its Google Cloud Contact Center AI, saying its customers notified plaintiffs that service calls would be recorded and used by third-party service providers. “Plaintiffs’ core allegation is that Home Depot, Uber, Discover, and Verizon used Google’s customer support software to record and assist with their customer service telephone calls without their consent. But these businesses told Plaintiffs they use third-party service providers like Google to record and assist with customer service calls in unambiguous disclosures that Google strictly requires all its customers to provide,” it said.See attached file. ...
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