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UK companies could face fewer data complaint probes under new ICO framework

By Patricia Figueiredo ( August 26, 2025, 12:56 GMT | Insight) -- UK companies handling personal data may face fewer privacy investigations under draft changes proposed by the data protection regulator. The Information Commissioner's Office's proposals would allow case officers to triage complaints based on perceived harm and alignment with the regulator’s priorities. The ICO also plans to track complaint volumes by sector and company, triggering reviews when certain thresholds are crossed.UK companies handling personal data could face fewer privacy investigations under a new draft framework unveiled by the Information Commissioner’s Office. The proposals would give the regulator’s case officers more discretion to decide how far to pursue complaints — a move the ICO said is needed to cope with rising complaint volumes and strained resources....

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