Mamdani administration proposes rule to end 'AI customer service doom loops'
( October 20, 2026, 14:48 GMT | Official Statement) -- MLex Summary: The administration of New York Mayor Zohran Mamdani is proposing a ban on what it calls "AI customer service doom loops," which are the automated customer service lines that often block customers from reaching human customer service agents. The proposed rule would require businesses to disclose people are talking to automated systems and give consumers the ability to talk to customer service agents. Public comment on the proposal is open until Nov. 19.Statement follows below. See attached file....
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