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WhatsApp needs EU-wide action over chatbot ban, consumer group says

By Lewis Crofts and Nicholas Hirst ( January 30, 2026, 14:35 GMT | Insight) -- An Italian injunction against WhatsApp over a ban on rival AI chatbots over its platform should trigger EU-level intervention, the consumer group BEUC has said. The messaging platform is under a temporary Italian order to allow companies such as OpenAI and Perplexity to offer their agents over WhatsApp, but BEUC highlighted the risk of “further fragmentation” of the European market and has written to the European Commission to urge action.An Italian injunction against WhatsApp over a ban on rival AI chatbots over its platform should trigger EU-level intervention, the consumer group BEUC has said....

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