By Madeline Hughes ( October 20, 2026, 15:55 GMT | Insight) -- Businesses in New York City would have to disclose when consumers are talking to automated systems, including AI chatbots, and give residents the option to talk to a human customer service agent instead of being stuck in an “AI customer service doom loop,” under a new proposal by the Mamdani administration.Businesses in New York City would have to disclose when consumers are talking to automated systems, including AI chatbots, and give residents the option to talk to a human customer service agent instead of being stuck in an “AI customer service doom loop,” under a new proposal by the Mamdani administration....
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