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Telcos asked by UK regulator how AI can improve their services, benefit customers

( January 27, 2026, 11:55 GMT | Official Statement) -- MLex Summary: Telecom companies and others in the UK have been invited to tell the communications regulator how AI impacts their businesses and customers. Ofcom said its six-week consultation seeks input on how AI tools are deployed, the opportunities and risks to AI adoption, and whether the regulator needed to change its rules to support innovation or protect consumers. The regulator said it was keen to hear from a range of stakeholders, including telecoms providers, third-party developers, consumer organizations, and researchers. The consultation closes on March 10, and Ofcom expects to publish its analysis in the second half of the year.Statement follows. The consultation document is attached:...

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