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Amazon Prime user experience manager sought by US FTC for deposition

( March 26, 2025, 12:59 GMT | Official Statement) -- MLex Summary: The US Federal Trade Commission is seeking to depose veteran Amazon employee Jun Wakabayashi, a former senior manager of the Prime user experience team, who sent an internal e-mail in 2020 following a meeting with senior leadership warning that he was concerned about the poor customer experience, or CX, about Prime subscriptions. "With every second that poor CX stays on the site, it also makes me nervous," Wakabayashi wrote in an e-mail the FTC presented to a federal judge in support of its request to depose him.See attached document....

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