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UK ICO to explore automated tools to improve complaints-response performance

By Patricia Figueiredo ( April 1, 2025, 16:16 GMT | Insight) -- The UK privacy regulator, in the final quarter of 2024, responded within 90 days to only 12.3 percent of the data protection complaints it received, according to a report published today. The Information Commissioner’s Office admitted it's currently falling short of meeting its own target, which is to assess and respond to 80 percent of complaints within 90 days. The watchdog also announced it's now exploring automated tools to improve its processes.The UK privacy regulator, in the final quarter of 2024, responded within 90 days to only 12.3 percent of the data protection complaints it received, according to a report published today....

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