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AI-enabled platform Sitejabber settles US FTC complaint over deceptive reviews

( November 6, 2024, 20:02 GMT | Official Statement) -- MLex Summary: Sitejabber, a company offering an AI-enabled consumer review platform, has settled charges from the US Federal Trade Commission of deceiving consumers by artificially inflating average ratings and review counts. Sitejabber allegedly misrepresented ratings and reviews submitted by consumers who had not yet received products or services, according to a complaint from the FTC. Sitejabber is prohibited from making such misrepresentations in the future under the proposed order settling the agency’s complaint. ...

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