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European Commission points to 'digital problems' in EU consumer law

By Luca Bertuzzi, Matthew Newman and Sara Brandstätter ( October 3, 2024, 18:31 GMT | Insight) -- The European Commission carried out a legal analysis of "digital problems" in EU consumer law, including dark patterns, addictive design, AI chatbots, influencer marketing, contract cancellation, unfair contractual terms and personalization. The study is expected to provide the basis for upcoming legislative interventions like the Digital Fairness Act, and comes at a crucial moment with new commission leadership about to take office.The European Commission’s justice and consumers department published a legal evaluation of EU consumer law today, identifying dark patterns, addictive design, digital subscriptions, AI chatbots, unfair contractual terms, personalization practices, and influencer marketing as the main issues in the online sphere....

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