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Google customer service AI system hit with wiretapping suit in California

By Mike Swift ( October 24, 2023, 23:27 GMT | Insight) -- Google has been hit with wiretapping claims against its generative artificial intelligence-powered virtual assistant that recorded and analyzed Verizon Communications’ customer service calls, in a proposed class-action suit filed in California federal courts that says Google failed to get legal consent to use AI to support those consumer interactions.Google has been hit with wiretapping claims against its generative AI-powered virtual assistant that recorded and analyzed Verizon Communications’ customer service calls, in a proposed class-action suit filed in California federal courts that says Google failed to get legal consent to use AI to support those consumer interactions....

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