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Amazon sued by US FTC over 'nonconsensual enrollment,' cancellation process for Prime

By Madeline Hughes ( June 21, 2023, 16:36 GMT | Insight) -- The US Federal Trade Commission is suing Amazon for alleged dark patterns the company utilized to gain and retain Prime customers. In a complaint filed in the Western District of Washington today, the commission says Amazon coerced people to subscribe to a Prime membership and then created a byzantine, “Iliad Flow” cancellation process. It alleges the company is in violation of the FTC Act and the Restore Online Shoppers’ Confidence Act.The US Federal Trade Commission is suing Amazon for alleged dark patterns the company utilized to gain and retain Prime customers. ...

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