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Survey on Japan's taxi-hailing apps reveals competition concerns amid digitalization

By Sachiko Sakamaki ( April 23, 2025, 06:35 GMT | Insight) -- The Japan Fair Trade Commission today released survey results on taxi-hailing apps — a market increasingly shaped by digital technology, at a time when there is a shortage of cab drivers. The study examines an industry now dominated by four major platforms that control key algorithms and matching rules, but warned that if these operators favor affiliated taxi companies over others, they could be engaging in unfair practices. The competition regulator also urged the transport regulator to adopt market mechanisms that effectively harness technology to better serve riders. The Japan Fair Trade Commission, or JFTC, today released survey results on taxi-hailing apps — a market increasingly shaped by digital technology amid a shortage of cab drivers....

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