By Maciej Boguslawski and Patricia Figueiredo ( July 29, 2026, 15:33 GMT | Insight) -- Complaints over UK companies’ handling of personal data are less likely to be investigated under a new Information Commissioner’s Office framework, which gives case officers greater discretion to archive lower-risk cases and focus on those that involve large numbers of people, children, serious harm or wider compliance issues. Every complaint will still receive an initial assessment and be recorded, the ICO said, but it argued that it can't guarantee to investigate every case in detail.Complaints over UK companies' handling of personal data are less likely to be investigated, under a new framework by the Information Commissioner's Office that gives case officers greater discretion in deciding which cases should be pursued....
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