Insurance brokers should have complaints-handling function, Eiopa guidelines say
( December 3, 2013, 17:20 GMT | Official Statement) -- MLex Summary: Insurance brokers should have a complaints-management function to answer customer grievances quickly and clearly, EU regulators said in guidelines following a similar initiative for insurance companies. National authorities have two months to decide whether to enforce the guidelines or else explain why not, the European Insurance and Occupational Pensions Authority said.The text of the statement follows. Click the attachment at bottom for the full document....
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