This is the new MLex platform. Existing customers should continue to use the existing MLex platform until migrated.
For any queries, please contact Customer Services or your Account Manager. Dismiss

Hungarian bank fined 670,000 euros for AI analysis of phone calls, antitrust watchdog says

( March 31, 2022, 12:00 GMT | Official Statement) -- MLex Summary: A Hungarian bank has been fined 670,000 euros for violating the EU's privacy rules by conducting an automated analysis of recorded customer service calls. The Hungarian data protection authority concluded that the unnamed bank did not comply with the General Data Protection Regulation's strict obligations on consent as a lawful legal basis for data processing. The fine, the highest ever imposed in Hungary since the GDPR came into force in 2018, was disclosed in the watchdog's annual report for 2021.Excerpt in original Hungarian follows. The full report for 2021 is attached....

Prepare for tomorrow’s regulatory change, today

MLex identifies risk to business wherever it emerges, with specialist reporters across the globe providing exclusive news and deep-dive analysis on the proposals, probes, enforcement actions and rulings that matter to your organization and clients, now and in the longer term.


Know what others in the room don’t, with features including:

  • Daily newsletters for Antitrust, M&A, Trade, Data Privacy & Security, Technology, AI and more
  • Custom alerts on specific filters including geographies, industries, topics and companies to suit your practice needs
  • Predictive analysis from expert journalists across North America, the UK and Europe, Latin America and Asia-Pacific
  • Curated case files bringing together news, analysis and source documents in a single timeline

Experience MLex today with a 14-day free trial.

Start Free Trial

Already a subscriber? Click here to login

Documents

Related Sections